Last Updated: September 13, 2026
At Velorea & Co, we work to make every order's journey as smooth and predictable as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
We currently ship to the following countries: the United Kingdom, United States, Canada, Ireland, Australia, and New Zealand. By placing an order through our website, you acknowledge the shipping terms described below.
1. Order Processing
Orders are generally processed within 1–3 business days, Monday through Friday. Business days do not include Saturdays, Sundays, or UK public holidays.
During periods of high order volume, promotional events, holidays, or circumstances outside our reasonable control, processing may take longer than the standard timeframe.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.
2. Order Cut-Off Time
Orders should be placed before 4:00 PM (GMT) on a business day to be considered for processing within the standard processing timeframe. Orders placed after the daily cut-off time, on weekends, or on public holidays will be processed on the following business day.
3. Delivery Time
Estimated delivery is approximately 5–7 business days after dispatch. This applies to all countries we ship to: the United Kingdom, United States, Canada, Ireland, Australia, and New Zealand. This means the typical total delivery timeframe, including order processing, is approximately 6–10 business days:
| Phase | Timeframe |
|---|---|
| Order Processing | 1–3 business days |
| Transit Time | 5–7 business days |
| Total Estimated Delivery | 6–10 business days |
Delivery estimates are provided as a guide and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, weather, holidays, customs processing, carrier volume, and other circumstances outside our reasonable control. For UK orders, in accordance with the Consumer Rights Act 2015, we will deliver your order without undue delay and in any event within 30 days of order confirmation.
4. Shipping Cost
We offer free standard shipping to all countries we ship to, unless otherwise stated during checkout or on a specific product page. If additional shipping options or charges apply to a particular order, the applicable cost will be displayed before you complete your purchase. There are no hidden fees.
5. Shipping Carriers
Depending on the destination, product, fulfilment location, and shipping method, orders may be delivered through established carriers such as DHL, UPS, or FedEx, and local delivery partners in the destination country. The carrier used for your order may vary. Velorea & Co selects the most appropriate carrier based on the destination, package characteristics, availability, and fulfilment requirements.
6. Tracking Your Order
Once your order has been dispatched, we will send a shipping confirmation email containing your tracking information. You can use the tracking number provided to monitor the progress of your shipment through the applicable carrier.
Please allow 24–48 hours for tracking information to become active after the package has been handed to the carrier. If your tracking information does not update immediately, this does not necessarily mean that your package has been lost or is not moving.
7. Delivery Delays
While we work with shipping providers to meet the estimated delivery timeframe, delivery dates cannot always be guaranteed. Delays may occur because of circumstances such as:
- Severe weather.
- Carrier disruptions.
- High shipping volumes.
- Public holidays in the destination country.
- Incorrect or incomplete delivery information.
- Customs or governmental processing.
- Transportation disruptions.
- Other circumstances outside Velorea & Co's reasonable control.
If your order has not arrived within the estimated 6–10 business-day timeframe, we recommend allowing an additional 3 business days for unexpected carrier delays before contacting us. If your order still has not arrived after this additional period, please contact support@veloreaandco.com with your order number. Our team will review the shipment and assist with the next steps.
8. Lost Packages
If tracking indicates that a package may have been lost, or the tracking information has stopped updating for an extended period, please contact us at support@veloreaandco.com. Please include your order number and tracking information where available.
We will investigate the shipment with the shipping carrier or fulfilment partner. Where a package is confirmed to be lost, we will provide a replacement or a full refund at no additional cost to you.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete delivery information during checkout. Please carefully review your shipping address before completing your purchase.
If you notice an error after placing your order, contact us immediately at support@veloreaandco.com. We will make reasonable efforts to update the address before the order is processed or shipped, but we cannot guarantee that changes will be possible once fulfilment has begun. If an order has already been dispatched, an address change may not be possible.
Additional shipping costs, delays, or return-to-sender charges resulting from incorrect or incomplete information provided by the customer may be the customer's responsibility, where permitted by applicable law.
10. Failed Delivery & Returned Packages
A package may be returned to the sender if delivery cannot be completed because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or multiple unsuccessful delivery attempts.
If a package is returned to us for customer-related reasons, we will contact you to arrange reshipment or cancellation. If the order is cancelled, the purchase amount will be refunded; costs for reshipment may apply. This does not apply where the failed delivery was caused by Velorea & Co or the shipping carrier. Any refund will be handled in accordance with our Return & Refund Policy.
11. Damaged Packages
Please inspect your package when it arrives. If your order appears to have been damaged during transportation, please contact us as soon as possible at support@veloreaandco.com with:
- Your order number.
- Photos of the damaged product.
- Photos of the shipping box, packaging, and shipping label.
- A brief description of the damage.
This information helps us investigate the issue with the carrier. We will resolve it with a replacement or a full refund at no cost to you. For additional information, please see our Return & Refund Policy.
12. Incorrect Items
If you receive an item that is different from what you ordered, please contact us at support@veloreaandco.com with your order number and clear photographs of the product received. After reviewing the information, we will send the correct item, arrange a return, or provide another appropriate remedy. If the error was caused by Velorea & Co, you will not be responsible for the applicable return shipping costs.
13. Order Changes and Cancellations
Because orders may enter processing shortly after purchase, please contact us as soon as possible at support@veloreaandco.com if you need to make a change. We cannot guarantee that a cancellation or address change can be completed once an order has entered fulfilment or has been prepared for dispatch.
If the order has already shipped, you can still use your applicable cancellation and return rights after delivery, as described in our Return & Refund Policy.
14. Multiple-Item Orders
If an order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfilment requirements, or warehouse location. If your order is shipped in multiple packages, you may receive separate tracking information. You will not be charged an additional standard shipping fee for separate shipments where free shipping applies to your order.
15. Warehouse & Fulfilment Locations
Velorea & Co may fulfil orders through different facilities depending on the product, destination, availability, and operational requirements. The fulfilment location used for a particular order does not change the customer support process or the terms applicable to your purchase.
Important: Please do not use our business address as a return address unless our customer service team specifically instructs you to do so. For returns, please contact support@veloreaandco.com first and wait for the appropriate return instructions.
16. Shipping Restrictions
We ship to the United Kingdom, United States, Canada, Ireland, Australia, and New Zealand. We are unable to deliver to addresses outside these countries at this time. Certain products or destinations may additionally be subject to shipping restrictions or carrier limitations. Where we are unable to ship an order to the address provided, we will contact you to discuss available options. If an order cannot reasonably be fulfilled because shipping to the destination is unavailable, we will cancel the order and issue a full refund.
17. Holidays and High-Volume Periods
Order processing and delivery may take longer during major holidays, promotional events, seasonal sales, peak shopping periods, severe weather events, and carrier disruptions. Please note that public holidays differ per destination country and may affect local delivery. We recommend placing time-sensitive orders as early as possible.
18. Customs, Duties, and Taxes
International shipments may pass through customs in the destination country. Velorea & Co covers all applicable import duties, taxes, and customs charges for every destination we ship to. You will never be asked to pay additional charges upon delivery; the price you see at checkout is the final price you pay. Customs processing may affect delivery times, particularly for orders outside the United Kingdom.
19. Contact Us About Shipping
If you have questions about your shipment, tracking information, delivery status, or shipping options, please contact our customer service team.
Website name: Veloreaco
Company name: Dorcom Digital
E-mail: support@veloreaandco.com
Business Address: Capitool 10, 7521 PL Enschede, Overijssel, Netherlands
Chamber of Commerce (KVK): 78026741
VAT number: NL003275932B29
Customer Services Hours:
Monday to Friday: 9 am till 6 pm
Response time: Within 1 business day