Last Updated: September 13, 2026

Welcome to Velorea & Co. These Terms of Service ("Terms") govern your use of our website and any purchases or other transactions you make through our online store.

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms and any policies referenced within them. Please read these Terms carefully before using our website or purchasing products. If you do not agree with these Terms, please do not use our website or services.

1. About Velorea & Co

Our store is powered by Shopify, which provides the technology and infrastructure used to operate our online shopping platform. We sell exclusively to consumers in the United Kingdom.

These Terms should be read together with our other applicable store policies, including our:

If a specific policy contains terms that apply directly to a particular service or transaction, those terms will apply to that matter.

2. Eligibility to Use Our Website

By using our website, you confirm that you are at least 18 years old, or the age of majority in your place of residence. If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so. You agree to provide accurate and current information when using our website, creating an account, or placing an order.

3. Using the Website

You agree to use our website only for lawful purposes. You must not use our website or services to:

  • Violate any applicable law or regulation.
  • Commit fraud or facilitate fraudulent activity.
  • Attempt to gain unauthorized access to our systems or accounts.
  • Interfere with the operation or security of our website.
  • Upload malicious software, viruses, or harmful code.
  • Scrape, copy, reproduce, or exploit website content without authorization.
  • Harvest data or misrepresent your identity.
  • Use our website in a way that could harm Velorea & Co, our customers, service providers, or other users.

We may restrict or terminate access to our website where we reasonably believe these Terms have been violated or that the activity creates a security, legal, or operational risk.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, measurements, and availability information displayed on our website are accurate. However, some information may vary due to differences between devices and screen displays, product photography and lighting, manufacturing or supplier variations, and measurement tolerances.

We do not guarantee that every image, colour, description, or specification will be completely accurate, current, or error-free at all times. Minor variations between product images and the delivered product do not constitute a defect. If a product you receive materially differs from its description, our Return & Refund Policy and your statutory rights apply.

5. Product Availability

Products displayed on our website are subject to availability. We may limit quantities, discontinue products, modify specifications, or remove products from our website at any time. A product being displayed does not guarantee it will remain available. If an item becomes unavailable after you place an order, we will contact you and provide a full refund for that item or, where you prefer, another available resolution.

6. Prices and Payments

All prices are shown in British Pounds Sterling (£) and include VAT where applicable. Any delivery charges are displayed at checkout before you confirm your order.

Prices may change from time to time without prior notice. Any price change will not affect an order that has already been accepted and confirmed, except where a correction is required because of an obvious pricing or technical error. If a product is listed at an incorrect price, we will contact you before processing your order and you will have the choice to confirm the order at the correct price or cancel it and receive a full refund.

Payment must be successfully authorized before an order can be processed. We use third-party payment providers to process transactions; payment information is handled by those providers in accordance with their applicable terms and privacy policies.

7. Order Acceptance

After you place an order, you will receive an order confirmation email acknowledging that we received your request. Our acceptance of your order takes place when we dispatch the products, at which point you will receive a shipping confirmation email.

We may refuse or cancel any order for reasonable reasons, including product availability, pricing or listing errors, suspected fraud or unauthorized activity, payment authorization problems, shipping restrictions, or orders that appear to be placed for unauthorized resale. If we cancel an order after payment has been received, the full amount will be refunded to your original payment method without undue delay.

8. Order Information

You are responsible for ensuring that the information provided during checkout, including your name, shipping address, billing information, email address, phone number, and product selection, is accurate and complete. Please review your order carefully before completing your purchase.

If you discover an error after placing an order, contact us as soon as possible at support@veloreaandco.com. Because orders may enter processing shortly after purchase, we cannot guarantee that changes or cancellations can be made once processing has begun. Your statutory cancellation rights (section 11) remain unaffected.

9. Shipping and Delivery

Orders are shipped according to the information and options presented during checkout and our Shipping Policy. Delivery times are estimates and may be affected by factors outside our control, including carrier delays, weather, and high-volume periods.

In accordance with the Consumer Rights Act 2015, we will deliver your order without undue delay and in any event within 30 days of order confirmation, unless a different period is agreed.

10. Returns and Refunds

Your return and refund rights are set out in our Return & Refund Policy, which forms part of these Terms. In summary: as a UK consumer you have the legal right under the Consumer Contracts Regulations 2013 to cancel your order within 14 days after the day you receive your goods, and on top of this we offer an extended 30-day return window as a voluntary service.

Under the Consumer Rights Act 2015, our products must be of satisfactory quality, fit for purpose, and as described. If a product is faulty, you may be entitled to a repair, replacement, or refund. Nothing in these Terms limits any right you have under applicable consumer protection law.

11. Cancellations

If you need to cancel an order, please contact us at support@veloreaandco.com as soon as possible after placing it. We will make reasonable efforts to accommodate cancellation requests before fulfilment or dispatch, but cannot guarantee cancellation once an order has entered processing or shipped. If the order has already shipped, your statutory 14-day right to cancel and our extended return window remain available after delivery.

12. Intellectual Property

All content on our website, including text, images, logos, product descriptions, graphics, and design, belongs to Velorea & Co or its licensors. You may access and use the website for personal, non-commercial shopping purposes only. You may not reproduce, modify, distribute, sell, or commercially exploit this content without our prior written permission, except where permitted by applicable law.

13. User Contributions

If you submit content to our website (for example, a product review or photo), you are responsible for ensuring you have the right to provide it, and you grant us a non-exclusive, worldwide, royalty-free right to use it in connection with our store. You must not submit content that is unlawful, misleading, defamatory, or infringes anyone's rights. We may remove such content where reasonably necessary.

14. Third-Party Tools and Links

Our website may use third-party tools and services (for example, relating to payments, analytics, or shipping) and may link to third-party sites we do not control. We are not responsible for third-party content, policies, or services; your use of them is at your own risk and subject to their own terms.

15. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that it will always be available, uninterrupted, secure, or error-free. The website may occasionally be unavailable due to maintenance, updates, or circumstances outside our reasonable control.

16. Errors and Corrections

We reserve the right to correct pricing, product, or other content errors at any time. If an obvious error affects an order you have placed, we will contact you to discuss the available options, including confirming the order at the correct details or cancelling with a full refund. Confirmed orders will otherwise be honoured at the agreed price.

17. Prohibited Uses

You may not use our website to: violate any law; infringe intellectual property; transmit malware or harmful code; harvest data without authorization; interfere with the website's operation or security; impersonate another person; or engage in fraudulent activity. We may restrict or terminate access for prohibited use.

18. Disclaimers and Limitation of Liability

Our website is provided "as available." To the maximum extent permitted by law, Velorea & Co is not liable for indirect, incidental, or consequential losses arising from use of the website, and our total liability shall not exceed the value of the product purchased.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law, including your statutory rights under the Consumer Rights Act 2015.

19. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances reasonably beyond our control, including natural disasters, severe weather, transportation disruptions, government actions, or internet and telecommunications failures. We will take reasonable steps to minimize the impact of such events where possible. Your statutory rights, including the right to cancel for significantly delayed delivery, remain unaffected.

20. Indemnification

You agree to indemnify and hold harmless Velorea & Co against claims, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of our website, to the extent permitted by law. This section does not apply to the extent prohibited by applicable consumer protection law.

21. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

22. Termination

We may suspend or terminate access to our website for breach of these Terms. Provisions that by their nature survive termination (including sections 12, 18, and 20) will continue to apply.

23. Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.

24. Entire Agreement

These Terms, together with the policies expressly referenced within them, form the entire agreement between you and Velorea & Co regarding your use of our website, except where additional terms apply to a specific product, promotion, or transaction.

25. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. As a consumer, you benefit from any mandatory provisions of the law of the country in which you reside. You may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of your home nation.

Before pursuing any formal dispute, we ask that you contact us first at support@veloreaandco.com. In our experience, nearly all issues can be resolved quickly and fairly through direct contact.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, or applicable legal requirements. When we do, we will update the "Last Updated" date at the top of this page. The version published at the time of your order applies to that order; continued use of the site after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

27. Contact Us

If you have questions about these Terms of Service, our products, your order, or any of our policies, please contact us.

Website name: Veloreaco
Company name: Dorcom Digital
E-mail: support@veloreaandco.com
Business Address: Capitool 10, 7521 PL Enschede, Overijssel, Netherlands
Chamber of Commerce (KVK): 78026741
VAT number: NL003275932B29
Customer Services Hours:
Monday to Friday: 9 am till 6 pm
Response time: Within 1 business day