Return and Refund Policy

30-Day Returns

Velorea & Co. offers a 30-day return period on eligible products. The return period begins on the day you receive your order.

To be eligible for a return, your item must be unused, in the same condition as you received it, with all original tags attached and in its original packaging. Proof of purchase is required.

The customer is responsible for the cost of returning the item. You can contact us with any return questions at support@veloreaandco.com.

Restocking Fees

We do not charge any restocking fees.

How to Start a Return

To start a return, please email us first at support@veloreaandco.com. Returns sent without prior authorisation cannot be accepted. Once approved, we will provide instructions on how and where to send your item.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be issued to your original payment method within 7 business days. Please note it may take additional time for your bank or card provider to process the refund.

Exchanges

To exchange an item, please return the original item first. Once the return is accepted, you can place a new order for the item you want.

Damaged or Incorrect Items

Please inspect your order on delivery and contact us immediately if an item is defective, damaged, or incorrect, including clear photos, so we can resolve it quickly.

Exceptions

Certain items cannot be returned, including perishable goods, hygiene-sensitive items (underwear, personal care, opened beauty products), custom or personalised products, hazardous materials, sale items and gift cards. Contact us if you are unsure whether your item qualifies.

Contact

Questions about returns or refunds? Email us at support@veloreaandco.com.
Velorea & Co., 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.